When can I request an exchange?
If you receive the wrong product or an item arrives damaged, please contact GLOVAERA as soon as possible after receiving your order.
If the product you received is different from the product you ordered, contact us so we can review the order and help arrange the appropriate solution.
If your item appears damaged when you receive it, please take clear photos of the product and packaging and send them to us.
Please keep the item, original packaging and any included accessories in their condition until our team reviews your request.
Please do not send any product back before contacting GLOVAERA. We will explain the next step after reviewing your request.