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DELIVERY
Shipping & delivery
Once your order is successfully
placed, we will process it and
arrange delivery to the address
provided during checkout.
Delivery charge
The applicable delivery charge
is shown during checkout before
you place your order.
Delivery time
Delivery time may vary depending
on your location, courier
availability and other factors.
We will provide the latest
available delivery estimate
when your order is confirmed.
Order confirmation
After placing an order, please
keep your phone available so
our team can contact you if
confirmation or additional
delivery information is needed.
Delivery address
Please provide a complete and
accurate delivery address,
including area and district,
to help us avoid unnecessary
delivery delays.
♡
CUSTOMER CARE
Returns & exchanges
We want you to receive your order
in the condition you expected.
If there is a problem with the item
you received, please contact us
promptly so we can review the issue.
Wrong or damaged item
If you receive an incorrect or
damaged item, please contact
GLOVAERA as soon as possible and
share clear photos of the product
and packaging.
Before requesting an exchange
Please keep the product,
packaging and any included
accessories in their original
condition until your request
has been reviewed.
Exchange review
Each exchange request is
reviewed based on the condition
of the product and the reason
for the request. Our team will
guide you through the next steps.
Contact us
Please do not send an item back
without contacting us first.
We will confirm the appropriate
process before any return or
exchange is arranged.
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YOUR INFORMATION
Privacy
We collect the information needed
to process and deliver your order,
such as your name, phone number and
delivery address. We use this
information for order fulfilment,
customer support and related store
operations.
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STORE INFORMATION
Terms
By placing an order with GLOVAERA,
you agree to provide accurate
contact and delivery information
and to cooperate with reasonable
order confirmation and delivery
requests.
